Universal Standard #3
Unit 1 - Face-to-Face
Page 16
When should you extend a handshake?
  • Meeting someone for the first time. Note: this would not apply to all roles within the Bank. For example, it would be impossible for a Customer Service Representative to extend a hand to someone when they are behind the counter.
  • Meeting someone you haven't seen for a while.
  • Saying goodbye to someone.
  • Someone else extends a hand to you.
ACTION: