Change your posture. Just changing your posture can have an impact on how callers perceive you.
HELPFUL HINT:
Try sitting more upright - you will notice an instant change in your ability to build rapport.
DID YOU KNOW?
Posture affects your tone of voice. Being slumped at your desk limits the capacity of the diaphragm to fully inflate and, therefore, restricts the volume of energy-giving oxygen available to your body. You will feel better when you breathe well and have the optimum level of oxygen in your blood stream. Being deprived of oxygen makes you feel listless and down.
