Universal Standard #3
Unit 6 - Telephone and Voicemail
Page 9
If your colleague is unavailable take a message.
HELPFUL HINT:
In every message you should include the following:
The caller’s name.
The date and time of the call.
The caller’s phone number. It is best to verify this number again after you have written it down.
A specific message to a colleague. Keep the message brief and explain the reason for the call and note the best time to return the call.
Inform the caller that they will be called back within
24 hours
.
