“Nearly 5 out of every 10 people don’t say thank you – remembering to do so is an important point of differentiation. It goes a long way toward forging relationships that can turn into opportunities.”

"What people seek from others more than anything else is attention and appreciation. The number one reason customers stop doing business with a company is an attitude of indifference. They don’t think you care. They don’t think you care about them as a customer or a person.”