Universal Standard #6
Unit 1 - Face-to-Face
Page 2

What does being available mean?

According to Merriam-Webster’s online dictionary being available means that you are both qualified and willing to help or assist.

Despite the many ways we can choose to communicate with one another in this day and age, many people indicate that they still require and prefer face-to-face contact.

Being available is a major factor in determining someone’s overall satisfaction during an interaction. People expect us to be available and ready to assist them when they have a need or a concern.